Last updated: March 17, 2026

Table of Contents

• 01 Agreement to Terms

• 02 Services

• 03 Subscription & Billing

• 04 Refunds & Cancellation

• 05 Acceptable Use & Compliance

• 06 AI & Advice Disclaimer

• 07 Data & Privacy

• 08 Intellectual Property

• 09 Indemnification

• 10 Warranties & Disclaimers

• 11 Limitation of Liability

• 12 Termination

• 13 Governing Law

• 14 Contact

01

Agreement to Terms

These Terms and Conditions ("Terms") constitute a legally binding agreement between you ("Client," "you," or "your") and Massively Useful, LLC ("Massively Useful," "we," "us," or "our"), a Maryland limited liability company.

By accessing or using any service offered by Massively Useful — including our web application at app.massivelyuseful.ai, our website at massivelyuseful.ai, or any associated services — you agree to be bound by these Terms. If you do not agree, do not use our services.

These Terms apply to all users, regardless of location. Where local law conflicts with these Terms, the more restrictive provision applies to the extent required by law.

02

Services

Massively Useful provides revenue systems for home service contractors, combining AI-powered automation, CRM infrastructure, data integrations, outsourced human agent support, and fractional CMO/CFO strategy guidance (collectively, the "Services").

The specific Services available to you depend on the subscription plan you have selected. We reserve the right to modify, update, or discontinue any feature of the Services at any time with reasonable notice to active subscribers.

Massively Useful does not guarantee specific business outcomes, revenue results, lead volumes, or system uptime. Our Services are tools to support your business operations, and results depend on factors outside our control, including your market, team, and execution.

03

Subscription & Billing

Our Services are offered on a monthly subscription basis. By subscribing, you authorize us to charge your payment method on a recurring monthly basis according to your selected plan. Subscriptions auto-renew each month on the same date as your original activation unless canceled before the renewal date.

• Setup Fee: A one-time setup fee is charged at the time of subscription activation. This fee covers account provisioning, CRM subaccount setup, and onboarding configuration. Setup fees are non-refundable under all circumstances.

• Monthly Subscription: Recurring monthly fees are billed on the anniversary of your activation date each month.

• Add-ons: Optional add-on services are billed monthly alongside your base subscription. Add-ons can be added or removed at any time; changes take effect at the start of the next billing cycle.

• Plan Changes: Upgrades or downgrades to your subscription plan take effect at the start of your next billing cycle. No proration is applied for mid-cycle changes. Your new rate will be charged automatically at the next renewal date.

• Failed Payments: If a payment fails, we will attempt to retry the charge. If payment cannot be collected after reasonable attempts, your account may be suspended until payment is resolved. You remain responsible for all fees accrued prior to suspension.

• Outstanding Invoices: Any amounts outstanding at the time of cancellation or termination remain due and payable immediately.

All prices are in U.S. dollars and are subject to change with 30 days' written notice to active subscribers. Continued use of the Services after a price change constitutes acceptance of the new pricing.

04

Refunds & Cancellation

We want you to be satisfied with our Services. The following terms govern refunds and cancellations:

• Setup Fees: Non-refundable under all circumstances. Setup fees compensate for the time and resources required to provision your account and CRM infrastructure.

• Monthly Subscriptions: You may cancel your subscription at any time through your account dashboard. Upon cancellation, your subscription will remain active until the end of the current billing period. Access ceases at the end of the paid period. No refunds are issued for partial months.

• Add-ons: Add-ons removed mid-cycle remain active until the end of the current billing period. No partial refunds are issued.

• Service Outages: We do not provide automatic credits for service interruptions. If you experience a material outage that substantially impairs your use of the Services, contact us within 14 days and we will evaluate the situation in good faith.

• Failed Onboarding: If we are unable to complete your account provisioning due to an error on our end, we will work to resolve the issue or issue a prorated credit for any period during which the Services were unavailable. Setup fees remain non-refundable.

• Billing Errors: If you believe you have been charged in error, contact us at [email protected] within 30 days of the charge. We will review and resolve legitimate billing disputes promptly. Chargebacks initiated without first contacting us may result in immediate account suspension.

We do not offer refunds for dissatisfaction with business outcomes. If you are unhappy with our Services, please contact us — we will do our best to address your concerns before you consider cancellation.

05

Acceptable Use & Compliance

You agree to use our Services only for lawful purposes and in accordance with these Terms. You agree not to:

• Use the Services in any way that violates applicable federal, state, or local laws or regulations

• Send unsolicited commercial messages, spam, or communications that violate the CAN-SPAM Act, the Telephone Consumer Protection Act (TCPA), applicable do-not-call regulations, or any other applicable messaging or communications law

• Use the Services to contact individuals who have not provided legally sufficient consent to receive communications via the applicable channel (SMS, email, voice, etc.)

• Upload, transmit, or use contact lists that were purchased, scraped, or otherwise obtained without proper consent

• Attempt to gain unauthorized access to any part of our systems, infrastructure, or other clients' accounts

• Reverse engineer, decompile, or attempt to extract source code from our software or systems

• Resell, sublicense, or otherwise transfer access to the Services to third parties without our written consent

• Use the Services to engage in conduct that is harassing, defamatory, abusive, fraudulent, or otherwise objectionable

• Interfere with or disrupt the integrity or performance of the Services or any associated systems

• Use the Services in connection with high-risk activities where failure could result in personal injury, death, or significant property damage

You are solely responsible for ensuring that your use of the Services — including all outbound messaging, contact lists, consent records, and communications — complies with TCPA, CAN-SPAM, applicable do-not-call rules, and all other applicable laws. Massively Useful is not responsible for regulatory penalties, fines, or third-party claims arising from your messaging practices or contact list management.

Violation of these acceptable use terms may result in immediate suspension or termination of your account without refund.

06

AI & Advice Disclaimer

Our Services incorporate AI-powered automation tools and may include strategic guidance from fractional CMO and CFO advisors. You acknowledge and agree to the following:

• AI Outputs: Content, recommendations, responses, and outputs generated by AI components of our Services are informational in nature. They may be inaccurate, incomplete, or inappropriate for your specific situation and require human review before use.

• No Professional Advice: Nothing provided through our Services — including fractional CMO or CFO guidance, strategy recommendations, financial projections, or marketing plans — constitutes legal, financial, tax, accounting, or professional advice of any kind.

• You Own Your Decisions: All business decisions made based on information, outputs, or guidance provided through our Services are solely your responsibility. You should consult qualified professionals before acting on any strategic or financial guidance.

• No Accuracy Guarantee: We do not warrant that AI-generated outputs are accurate, complete, current, or suitable for any particular purpose. Outputs should be independently verified before reliance.

By using our Services, you acknowledge that you have not relied on any representation by Massively Useful as professional advice, and that you are responsible for your own business outcomes and decisions.

07

Data & Privacy

Your use of the Services is also governed by our Privacy Policy, available at massivelyuseful.ai/privacy, which is incorporated into these Terms by reference.

• Your Data: Any data, content, or materials you provide to us in connection with the Services remain your property. You grant us a limited license to use such materials solely to provide, operate, and improve the Services.

• Aggregated Data: We may collect and use anonymized and aggregated data derived from your use of the Services for product improvement, benchmarking, and analytics purposes. This data will not identify you or your business individually.

• Subprocessors: We use third-party service providers (subprocessors) to deliver the Services, including CRM infrastructure, payment processing, and communication tools. These providers are subject to appropriate data protection obligations. A list of key subprocessors is available upon request.

• Security: We implement commercially reasonable technical and organizational measures to protect your data. However, no system is perfectly secure and we cannot guarantee absolute security.

• Breach Notification: In the event of a data breach that materially affects your data, we will notify you as required by applicable law and within a commercially reasonable timeframe.

• Data Retention: Upon termination, we will retain your data for up to 90 days before permanent deletion, unless required by law to retain it longer. You may request an export of your data during this window by contacting [email protected].

• DPA: If your use of the Services involves processing of personal data subject to the GDPR or similar privacy regulations, you may request a Data Processing Addendum (DPA) by contacting us at [email protected].

08

Intellectual Property

All content, software, technology, branding, and materials associated with the Services — including our website, application, workflows, templates, and documentation — are the intellectual property of Massively Useful, LLC and are protected by applicable copyright, trademark, and other intellectual property laws.

Your subscription grants you a limited, non-exclusive, non-transferable license to access and use the Services for your own internal business purposes during the term of your subscription. This license does not grant you any ownership rights in the Services or our underlying technology.

Custom deliverables created specifically for your account (such as funnels, automations, ad copy, or playbooks) are licensed to you for your own business use. However, the underlying frameworks, structures, and methodologies used to create those deliverables remain the intellectual property of Massively Useful, and we reserve the right to apply similar approaches for other clients.

You grant Massively Useful a limited, non-exclusive license to use your business name and logo for the purpose of identifying you as a client in marketing materials, case studies, and portfolio content, unless you notify us in writing that you opt out of such use.

09

Indemnification

You agree to defend, indemnify, and hold harmless Massively Useful, LLC and its officers, directors, employees, contractors, and agents from and against any claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys' fees) arising out of or related to:

• Your use of the Services in violation of these Terms or applicable law

• Your outbound messaging, contact lists, consent practices, or communications sent using the Services

• Any violation of TCPA, CAN-SPAM, do-not-call regulations, or other applicable messaging laws arising from your actions

• Any content, data, or materials you provide to us or transmit through the Services

• Any third-party claim arising from your business operations or use of AI-generated outputs

• Your violation of any third party's rights, including intellectual property rights or privacy rights

Massively Useful will indemnify and hold you harmless against third-party claims alleging that our core platform technology, as delivered to you, infringes a third party's intellectual property rights, provided that you promptly notify us of the claim and cooperate with our defense. This indemnity does not apply to claims arising from your modifications, misuse, or combination of the Services with third-party products.

10

Warranties & Disclaimers

We represent that we have the right to enter into these Terms and to provide the Services as described.

THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, OR UNINTERRUPTED OR ERROR-FREE OPERATION. WE DO NOT WARRANT THAT THE SERVICES WILL MEET YOUR SPECIFIC REQUIREMENTS, THAT OUTPUTS WILL BE ACCURATE OR RELIABLE, OR THAT ANY ERRORS WILL BE CORRECTED.

We do not guarantee specific business outcomes, revenue results, lead volumes, conversion rates, or any particular level of system uptime. The Services are tools designed to support your business — results depend on your market, your team, and how you apply what the Services provide.

Some jurisdictions do not allow the exclusion of certain implied warranties. In such jurisdictions, the above exclusions apply to the fullest extent permitted by law.

11

Limitation of Liability

To the fullest extent permitted by applicable law, Massively Useful, its officers, directors, employees, and agents shall not be liable for any indirect, incidental, special, consequential, or punitive damages — including lost profits, lost revenue, loss of data, loss of goodwill, or business interruption — arising out of or related to your use of the Services, even if we have been advised of the possibility of such damages.

Our total cumulative liability to you for any claims arising out of or related to these Terms or the Services shall not exceed the total amount you paid to Massively Useful in the three (3) months immediately preceding the event giving rise to the claim.

Notwithstanding the foregoing, nothing in these Terms limits liability for: (a) death or personal injury caused by our negligence; (b) fraud or fraudulent misrepresentation; or (c) any liability that cannot be excluded or limited by applicable law.

Some jurisdictions do not allow the limitation of liability for certain types of damages. In such jurisdictions, our liability is limited to the greatest extent permitted by law.

12

Termination

Either party may terminate the service relationship subject to the following:

• By you: Cancel your subscription at any time through your account dashboard. Access continues through the end of the current paid billing period. There is no minimum commitment period unless otherwise agreed in writing. Prepaid fees for the current billing period are non-refundable.

• By us — for cause: We reserve the right to suspend or terminate your account immediately and without prior notice if you violate these Terms, engage in fraudulent activity, fail to pay amounts due, or if we determine that continued service presents a risk to our systems or other clients. In such cases, no refund will be issued for any prepaid fees.

• By us — without cause: We may terminate your subscription without cause with 30 days' written notice. In such cases, we will provide a prorated refund for any prepaid fees covering the period after termination.

Upon termination for any reason, your access to the Services will be disabled at the end of the applicable period. Outstanding invoices remain due and payable immediately upon termination. We will retain your data for up to 90 days following termination before permanent deletion, during which time you may request an export.

13

Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of Maryland, without regard to its conflict of law provisions.

Any disputes arising out of or relating to these Terms or the Services shall first be submitted to good-faith negotiation between the parties for a period of 30 days. If negotiation fails, disputes shall be resolved through binding arbitration administered by the American Arbitration Association under its Commercial Arbitration Rules, with proceedings conducted in Montgomery County, Maryland.

Notwithstanding the foregoing, either party may seek injunctive or other equitable relief in a court of competent jurisdiction to protect intellectual property rights or confidential information without first exhausting the arbitration process.

You agree to waive any right to a jury trial or to participate in a class action lawsuit in connection with any dispute arising from these Terms or the Services. The enforceability of this provision may vary by jurisdiction; consult legal counsel if you have questions about your rights.

14

Contact

If you have questions about these Terms or need to report a concern, please contact us:

• Email: [email protected]

• Phone: (240) 621-0781

• Website: massivelyuseful.ai/contact-us

We reserve the right to update these Terms at any time. Material changes will be communicated to active subscribers via email with at least 14 days' notice before taking effect. Continued use of the Services after the effective date of any changes constitutes your acceptance of the updated Terms.

© 2026 Massively Useful, LLC. All rights reserved.

massivelyuseful.ai · [email protected] · Privacy Policy

This document does not constitute legal advice. Consult a qualified attorney for advice specific to your situation.